Small business. Personal support.
I help small-business owners figure out what is getting in their way, fix the practical problems, and make the technology easier to live with. So you can get back to your customers and your business.
How I help
Two things I focus on right now. If your problem is different, tell me anyway and I will say honestly whether I can help.
Customers tap your Call button and nothing happens. A quote button leads to a page that no longer exists. The kind of small problem that costs you calls quietly and is invisible from your own desk. I find the broken pieces, fix them with your say-so, and show you they work on a real phone.
Conversations come in by text, email, and chat. Someone says yes, asks for a quote, or waits on paperwork, and the next step gets buried in a thread. I help you set up a simple, practical way to see who is waiting on what, using the tools you already have.
Examples of what I can do
Two of these are illustrative examples based on problems I found on real local business websites. One is my own project. None are completed client work, and none promise a particular result.
Based on a real issue I found on a local business website. Not completed client work.
Based on a real issue I found on a local business website. Not completed client work.
Built for my own use. It is the same approach I take with your workflow: look at how the work really flows first.
Why small business matters to me
I’m a small-business owner, and many of my family members are too. I know how much work goes into keeping a business running, and how disruptive it is when the technology gets in the way instead of helping.
I care about the people behind local businesses. That means talking with you respectfully and in plain language, solving the actual problem rather than selling you something new, and telling you honestly when a fix is not worth the money.
Mostly, I want to see businesses like yours succeed. If I can take a frustrating problem off your plate so you can focus on your customers, that is a good day for both of us.
Will VanDusen · Fort Worth, Texas
How it works
No jargon, no surprises. You will always know what I am doing and why.
Tell me what is going on and what you are hoping to achieve. I listen first and ask questions before I suggest anything.
We settle on exactly what I will do, what it will cost, and what “done” looks like before any work starts.
I do the work and explain what changed in plain language, so you are never dependent on me to understand your own setup.
Where it makes sense, we talk about what further help would look like. Where it does not, I say so.
Contact
Send a couple of sentences about what is not working, and we can talk through a clearly scoped fix. If it is not something I can help with, I will tell you that too.
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